by Michael Wood | Dec 30, 2021
If you have returned your test to us, and the 5-7 working days have passed from us receiving your sample, which is confirmed by email, please use the test finder at the top of this page to track where it is. We have strict lab protocols to ensure that we always return...
by Michael Wood | Dec 30, 2021
We pride ourselves on our 99.6% customer satisfaction rating. However, if you are not satisfied with any of our services, please contact us directly via email or LiveChat as soon as possible to assist you in resolving any issues. If this hasn’t answered your question,...
by Michael Wood | Dec 30, 2021
Ordering a test is simple if you follow our four simple steps. 1, order the best test for you securely online. 2, receive instructions and your test kit through email or the post (depending on the product chosen). 3, follow the instructions to take your sample. 4,...
by Michael Wood | Dec 30, 2021
Yes, if you have chosen one of our hair sensitivity tests, you will get a notification when your results are ready. If this hasn’t answered your question, please reach out below!
by Michael Wood | Dec 30, 2021
Our hair samples are tested at our centre based in Derby, UK. Once the hair sample has been received at our testing facility, you will receive your results within 5-7 working days. Tests are completed in our laboratory facilities which follow Good Laboratory Practice....
